Typing Refund Policy(Document):
- The refund policy is only valid within 15 days from delivery date.
- After 15 days, we will charge the client for return orders with quality issues, 30% for proofreading and 50% for rework (30% and 50% of the total amount based on file length/page count).
- The refund policy is only valid for document files with grade A (Excellent) and B (Good) quality.
- The returned order will undergo proofreading first before we raise the request for refund.
- The request for refund is only valid if the order did not meet our standards after proofreading it. We will request a revised copy from the client.
- The refund policy is not valid for rush orders and handwritten documents or those with bad legibility and print quality.
- The accuracy guarantee is not valid for rush orders and ones with poor quality hand-written documents. Rework is also not valid.
- The turnaround time starts only upon the completion of the payment, and not from the time of file upload.